For KB Home, responding to our Customer needs for Warranty Service quickly and effectively is vitally important to us in maintaining our reputation as a high quality Home Builder. For over five years, Crownco has been a valued Trade Partner in assisting KB Home with high quality repairs and fast, 24 hour a day, response to a myriad of warranty service claims. Even on the most complex and disruptive situations facing a KB Homeowner, Crownco handles the situation professionally and with sensitivity to our customers. Whether they are performing warranty service repairs, preparing a home for delivery or assisting our SB800 defense teams with repairs, we are able to trust Crownco with cleanliness, 100% complete repair and high quality.
Vice President Customer Service
KB Home, Southern California
Crownco is a valued partner with PulteGroup and we depend on their professionalism & quality work on a daily basis. Crownco performs a wide variety of work on the warranty side of our business, from leak detection & remediation to roof repairs and basically anything that falls under the construction umbrella. In addition, Crownco is our main partner in SB800 Litigation Repairs. Their documentation of the performed repairs is impeccable and that plays a key part in the mediation process. Crownco was also recently awarded the PulteGroup Customer Service Award of Excellence based on the following criteria; Proactive Communication, Professionalism, and Cleanliness. The award is well deserved & we look forward to our continued partnership with this outstanding company.
Senior Customer Service Manager
Southern California/Southern Nevada Division.
Shea Homes LP has been extremely pleased with the services Crownco provides. The prep and detail technicians help ensure we meet our target closing dates through their seamless and efficient workmanship. Additionally, their warranty department supplies experienced, detailed, and talented tradesmen who are dependable, provide top notch quality and take care of any needs we might have. We can always trust Crownco to not only get the job done, but get it done right!
Shea Homes LP, San Diego Division
Crownco has assisted us by providing highly trained and professional individuals that allow us to maintain our highly regarded customer service standards. Their customer service and prep technicians are exceptional with the final detailing of the homes. Additionally, the repair work performed by their warranty department is phenomenal and the communication with our team has been great. We know that we can always count on Crownco.
Sr. Vice President Homeowner Satisfaction
The Olson Company
Crownco is a very important part of our Irvine Pacific’s day-to-day operations when it comes to providing the services such as prior to the homeowner walk house preparation, providing assistant customer service representatives to help resolve the volume of service requests, one year paint and drywall touch up, plumbing leak damage repairs and most unforeseen miscellaneous tasks that arise.
The management is great at providing the right personnel for the job needed to be accomplished as well as follow up to ensure the issue was resolved correctly and in a timely manner.
Crownco is also fantastic with on the spot scheduling when emergencies arrive and immediate attention is required.
Director of Construction and Customer Care
The Irvine Company